Delivery returns

Yes It is possible to cancel your order if it hasn’t been sent of course. Contact us asap and we will help you. If your order has been sent, you will have to return the products in order to receive a full refund. Only the freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. Your order will be sent within 2 working days after it has been placed.

The normal delivery time from the package has left our warehouse is:

  • 10-17 working day to the United Kingdom
  • 10-17 working day to the Europe
  • 11-21 working day to the Rest of the World

If nobody is homes when USPS or you local logistics makes the delivery, a note is left in the mailbox and USPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the USPS note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.

HOW MUCH IS THE FREIGHT CHARGE?

We offer International shipping and free handling per item.

RETURNS POLICY

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

Unfortunately we do not issue refunds on sale items from our store. 

You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will send you new product.